Add On Services - Being tailored to certain therapists.
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Manager Megan G
Even though there is the option to select who is qualified for the "add on services", it will still be available for clients to book with anyone in the team online.
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Jake Donnelly
This feature needs to be implemented. A zero-minute add-on does not mean that every provider who performs the main service is qualified to offer it.
For example, we offer Gua Sha as an add-on to massage treatments. It does not add time to the service, but the provider must be certified to perform it. Just because a therapist offers Swedish Massage does not mean they are qualified to add Gua Sha to that treatment.
What makes this even more frustrating is that we were able to set qualifications by provider for add-on services during the first few weeks after the feature launched this spring. That functionality then suddenly changed without any warning.
There are many similar use cases across our salon, spa, and medspa. Provider eligibility should be based on qualifications, regardless of whether an add-on requires additional time. Please restore the ability to assign zero-minute add-ons only to the providers qualified to perform them.
Lani Cochran
We noticed that problem too! If it's a 'zero minute' add on service, it has to be available for everyone who offers the main service. We don't have many services that everyone is qualified for, so looks like we have to go back to 5 min add on services. :-(