As the professionals engaged in service with the customer, it is not just a nice to have, but an important part of the client/technician relationship. The technicians should have a view only portal where they can be notified of their individual reviews and read the feedback, rather than having to wait for someone on the management team read it first and follow up with every technician. It would make the technician more proactive in managing less than stellar client feedback, as well as provide great reinforcement when things are going right, as well as what is resonating with their clients that can be repeated.

oh my gosh, yes ! please please.