an additional "review us" email setting....for 1 time a year. every time and 1 time a month is too much....first time visit only is too litttle...a "check up" option is considerate.

Option to send the Phorest review every 6 months. Every month is too much and will start to annoy whereas every 6 months positive.

Agreed - 3 and 6 month options added would be preferred to every month. Guests may unsubscribe from all these messages if they're getting them every single month.

We think we ask for reviews too often and would like to always have reviews from new clients, but only annually from existing clients

to have the reviews that are sent to clients. having the option to be sent every 3 months or 6 months. especially for the clients that come every month. They just delete them because they see it so often in their inbox

Can we PLEASE have some additional time frames in the drop down?

One review per 3 months?

One review per 6 visits?

One review per year?

Had a lot of negative feedback from guests getting regular requests for reviews, i.e. being asked too frequently. Our option are limited to reduce frequency to either first visit or once a month. However, most guests visit every 6 - 8 weeks. So they are getting asked for a review at every visit.

I would like my stylists to be able to like reviews from their clients say with a small pre written signed comment or heart symbol I think it would bond the relationship and improve client retention.

This system would keep stylists keen to see reviews .

I would be prepared to pay a reduced return texting fee, eg emoji (free )/ comment 30% cost phorest texting/pre written formulated comment free

Hi When clients review on the Phorest system it says in what category the review is i.e. CACI. However when posted to Facebook the category is not included and this is an important element of reviews. Could the categories be included in he postings?

We train our Managers to look at the Phorest reviews every day and see if we have had any complaints. If we have, then the review has to be copied into our company intranet where it is tracked and updated, with the objective to retain the client and ensure this complaints does not happen again.

It would be so useful if Phorest could do this. For example if there were two data fields entered next to each review and our managers could update one field with any communication she has had with the client -

i.e. Called client on 26.06.17 and offered a 20% disc is now booked in with Jenny on 26.07.17.

The other data field would be updated with the Word 'Retained' or 'Lost'. This is updated once we see the client has returned they are marked with 'Retained' and if the client does not return after several efforts then it's marked with 'lost'.

It would be good to generate a report that would give us all the clients that were marked as 'lost' and then try again to entice them in.

We feel this type of tracking and monitoring alongside the reviews would make such a positive impact to many peoples business.

It would also be more convenient to have the option to ask the client every 2 or 3 appointments, in order to not spam them every appointment with a review text, but allows us to make sure their experience is consistent