ReConnect automation
under review
L
Louise Reindl
When ReConnect was launched, we observed for several months how the uptake was going to be. We compared the stats and realised that clients weren´t disciplined enough to remember to send ReConnect messages manually. If we offered automation options, we would be making a lot more revenue from this feature. Almost every client asks me if it can be automated.
aisling.scolard
under review
aisling.scolard
open
aisling.scolard
under review
M
Merilyn Lilleleht
I have also talked with bigger salons about how their clients are jumping around with different service categories. They have example 3 different facial categories: "Special facials" category, "Classic facials" category and then also "Machine facials" category and client may be going to sometimes classic facial then sometimes machine facials but ReConnect calculates how often client comes to the salon only on that certain category. So the problem is that customer is marked as "lost client" even though this client is still a customer (has just changed to a similar type of service). Would it be possible to connect certain categories to one category in ReConnect even though they are seperate categories in the booking page?