I don’t believe the Reconnect should Be 100% automatic - possibly turned on automatic but there are clients that move away or are clients that we prefer do not come back to the salon we do not want them sent reconnect emails

I think having a less specific reconnect would be beneficial. A lot of our client come for many different services. I'm not sure the best way to do it but I often feel its overwhelming and often get forgotten. If it could be automated that would be great and maybe less specific like Merilyn mentioned.

I have also talked with bigger salons about how their clients are jumping around with different service categories. They have example 3 different facial categories: "Special facials" category, "Classic facials" category and then also "Machine facials" category and client may be going to sometimes classic facial then sometimes machine facials but ReConnect calculates how often client comes to the salon only on that certain category. So the problem is that customer is marked as "lost client" even though this client is still a customer (has just changed to a similar type of service). Would it be possible to connect certain categories to one category in ReConnect even though they are seperate categories in the booking page?