Auto reply to clients who text back.
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Liz D
When sending text confirmations. Have an auto reply saying,"we do not receive messages here. contact us at xxx-xxx-xxxx"
Even though we have this set up as part of our outgoing text, people overlook the detail.
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Nicole Marian
Yes! Rather than us use our character limit to mention to not reply to this text message :)
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Nancy Weber
This happens all the time, and could easily be fixed with a text saying you cannot respond.
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Mandy Williams
I agree. People do think they can cancel through the automated text. And then it doesn’t get taken off the schedule. If there was a way to remove them from the schedule and even charge the cancellation fee (if one is imposed) that would be handy.
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ciaobella.appointments
i agree! Clients are always texting us back thinking they cancelled.
alameda@twist-salon.com
love that!
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Brett Sauder
Yes please
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Janine Wisewell
Yes please
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Mari Orlo
And also a auto reply to emails! Customers reply to this phorest address (from booking confirmation) regarding their appointment and don't get notified we didn't receice the email.
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Christina Lynch
Mari Orlo: yes! This drives me absolutely crazy! It seems like poor customer service if we do t respond, but they should absolutely be receiving an auto response saying it isn’t a monitored e mail and to contact the salon.
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Mari Orlo
Christina Lynch: Yep! Great to hear I'm not the only one. From Phorest I was told, no one else has contacted about this and I'm the only one who sees this as a problem.
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Lauren Nemecek
Mari Orlo: emails should go to the email on file that you used to set up Phorest. We receive all the emails from Phorest: reviews, replies to confirmations, anything. I would reach out and see what email they have on file and see if that is the reason you aren't getting anything.
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Mari Orlo
Lauren Nemecek: WE do get the notification emails, but when the customers reply to the confirmation email they get for booking, it goes to phorest and no one responds to this email. And customers think they responded to us and are wondering why we don't reply.
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Lauren Nemecek
Mari Orlo: maybe I'm not understanding. We get responses to the emails that Phorest sends out for confirmations. That is what I was saying. It is set up for us that a reply is in my inbox and I can reply to them in kind to make changes to appointments or cancel as needed.
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Nicole Marian
Lauren Nemecek: Are the messages from our clients who reply via text to the text message confirmation go to your email? If so, where / how did you set that up?
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Lauren Nemecek
Nicole Marian: Not via text message, that goes to Phorest chat. Only those who respond to the email confirmations. I wish that were the case! I sometimes do reply on Phorest chat, but not always. If it is something simple I can do, I will reply, if they want to reschedule, I may or may not reply, all depends on what I am doing at the time. (I get most of these messages outside my working hours).
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Mari Orlo
Lauren Nemecek: So you get the customers emails if they reply to the confirmation email? How is that set up? Because if our customers reply to confirmation email it goes to phorest and no one replies to them.
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Lauren Nemecek
Mari Orlo: yes, we do. It is set up through our email... I am not entirely sure how it is set up. But we get every response. Trying to include a screenshot, but it's not working.
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Mari Orlo
Lauren Nemecek: This is interesting! Because I've contacted Phorest about this and they said it's not possible at the moment.. We are in Finland, so could that be the reason!?
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Lauren Nemecek
Mari Orlo: Maybe that's the reason. I am in the USA. Shoot! Hope they can get that figured out.