We would need the opportunity for the customer to change the appointment to English. Also at the moment we have had to put language skills after the names of all authors, it would be nice if they could somehow get more beautiful, for example by clicking on the menu different language skills which would then be displayed even as flags etc in the author's name. We could get better customer service. In the beauty industry, multiculturalism is increasing on behalf of both customers and service providers and it would be important to be able to communicate to the customer the service provider's language skills for good customer service.