WHEN A GUEST RESCHEDULES THEIR APPOINTMENT!
A
Angela Cimino
when a guest rescheduled their appointment, they should get another text notification of their new rescheduled appointment. I have had several people call because they’re confirming that the appointment was changed. That is something that absolutely should be available phorest users!
I
Ilka Sieve
Eine weitere SMS sowie eine Bestätigungsmail über den neuen termin wäre gut. Wenn der Termin verschoben wird haben sich schon mehrfach Kunden erneut gemeldet und gefragt ob ihr Termin denn nun verschoben wurde da keine Bestätigung über den neuen Termin geschickt wurde.
S
Sarah Helfrich
if you modify you wont get a text that day. You have to cancel and rebook and this is way to many steps, i agree they should get an appointment modification text at time of modification.
J
Jessica Odisho
iv'e noticed that this only happens when you copy and paste an appointment. but it would still be nice for them to get an alert each time!
H
Heather Baker
It’s such an important part of the client journey and experience. This should be one of the fundamental things in place. I can’t understand why that digital communications options when changing services or moving appointments is not an option?
big issue for us, as we said we were moving from our old system to improve customer experience. A bit embarrassed to have said this now there’s so much confusion for clients.
I don’t know of any other booking site - hairdressing or other - that doesn’t alert you when a change happens within an appointment. Please give us some options asap. It’s really damaging to business rep.
D
Danielle Spalding
Yes please
C
Chester Wellness Centre
I agree also
B
Bea Heyes
I totally agree
M
Matthias Herzberg
yes, email notification should be sent out right away after the appointment was rescheduled!