Who changed/canceled the appointment?
A
Annett Liebers
For companies without receptionist/desk top manager
J
Jody Murray
Isn’t that in the audit?
K
Kathleen Trehern
Jody Murray yes it is an audit but the audits are not always complete which is frustrating. IE: if a client cancels their appointment and does not reschedule you can no longer get any information who made appt, who canceled, etc. There needs to be an accurate audit for each day that can be accessed any time. I also feel past information should able to be accessed from the audit as well, example did they make online cancel and reschedule, did they move appointment or change service etc. We have also found on the app we can access some info but not everything always ends up there.
A
Annabel Marshall
Kathleen Trehern You have to click rebook on the appointment history page and place it somewhere on the schedule THEN you can again pull the audit to see what happened. WAY too many steps. The audit should be able to be accessed from the appointment history page.
A
Annett Liebers
Es ist unglaublich wichtig, zu erfahren wer den Termin storniert hat/umgebucht hat. Ist hier schon mal angesprochen worden. Wir arbeiten in Schichten ohne Rezeptionistin. Am Ende des Tages weiß niemand mehr, wer es war und die MA ist oft schon zu Hause. Kann man nicht mehr fragen. Dooooof
B
Barbara Schweiger
Annett Liebers Ja genau weil niemals neu ab und abgemeldet wird ind daher sieht man auch nicht wer die Buchungen vorgenommen hat! Wäre super , dass Änderungen /Buchungen immer mir dem MA der es bucht gekennzeichnet wird