Remove automatic "No Show" flagging and replace with a manual cancellation prompt
K
Kylie Bigelow
Right now, Phorest automatically turns an appointment into a "No Show" the exact minute the start time passes if the client isn't checked in. This is causing huge headaches for us. If the front desk is slammed and forgets to click "Check In" right away, or if a client is just 5 minutes late, Phorest permanently records them as a No Show. Because of this, I can't even utilize Phorest's automated deposit feature for repeat offenders. I want to turn that feature on, but since the system automatically hands out "No Shows" by mistake, it would end up forcing my regular, loyal clients to pay upfront deposits just because of a front-desk delay. I would like to have control over who is actually marked a no show vs late cancellation. Please remove the automatic timing rule. Instead, when we go to cancel or clear an appointment, give us a pop-up prompt where we have to manually select what happened: No Show, Late Cancellation, or Cancellation No Charge. This way, our client history stays accurate.
Autopilot
Merged in a post:
Remove automatic "No Show" flagging and replace with a manual cancellation prompt
K
Kylie Bigelow
Right now, Phorest automatically turns an appointment into a "No Show" the exact minute the start time passes if the client isn't checked in. This is causing huge headaches for us. If the front desk is slammed and forgets to click "Check In" right away, or if a client is just 5 minutes late, Phorest permanently records them as a No Show. Because of this, I can't even utilize Phorest's automated deposit feature for repeat offenders. I want to turn that feature on, but since the system automatically hands out "No Shows" by mistake, it would end up forcing my regular, loyal clients to pay upfront deposits just because of a front-desk delay. I would like to have control over who is actually marked a no show vs late cancellation. Please remove the automatic timing rule. Instead, when we go to cancel or clear an appointment, give us a pop-up prompt where we have to manually select what happened: No Show, Late Cancellation, or Cancellation No Charge. This way, our client history stays accurate.
H
Heather Stafford
Kylie Bigelow We seem to have a delay in when it turns grey (no show) and there is definitely a delay for us with regard to when an email or text goes to the client to say "sorry we missed you today." If you notice it after the client has been there for a bit, and click on Check In, it removes the no show designation so that it isn't permanent unless they really don't come in.