Notify Salon when an SMS or email notification has "Failed" | Desktop Appointment Diary

Notify Salon when an SMS or email notification has "Failed"

planned

Mitchell Miracle

When a Client's SMS Appointment Notification has "FAILED" to send please provide the salon with an update so we know our Clients are not receiving their notifications. That way we can rectify the problem BEFORE a missed appointment. Thank you.

Tim Knight

MailChimp allows us to see not only WHETHER emails fail, but WHY emails fail. It is time that Phorest got this up and running so we can properly maintain our systems.
The current advice that we should bother support every time we want this information, is clearly unsustainable.
I look forward to updates on this.

Phorest Product

marked this post as

planned

Hairbeautyballincollig

Agree

Emma Hart

And also for email too, this this post is from 2018 and still not done so not holding much hope

Phorest Product

marked this post as

planned

Hi folks, 
We will be working on this in the coming months so that you will be able to see on each appointment if the most recent reminder sms or email was successfully delivered or not. 
Seán

Phorest Product

marked this post as

under review

Brandi Weber

Dear Phorest Dev Team, Please update the development status for this post so that we may know where you are with regards to this request. Thank you.

Alex Heavens

get notifications, run a report and then be able to access client records from the report to failed SMS and unopened emails, this would then make it noticeable that a new mobile number may be in use and Phorest should prompt the client to submit this when next booking, or us as a salon could remove it then when they next book have to enter a new one, or if emails are unopened, a way to get our emails out of their junkmail? Hear it a lot from clients our consent forms and marketing end up in their junkmail.

Clients should be able to edit their contact information via their online booking account..

Edel .

Get notification when emails fail so that the email address can be checked and amended if incorrect, or investigate why failing if address is correct We need to know that mails are being received as we may require certain information prior to an appointment, especially if a client has had covid and this may affect their service.

Nicole Marian

YES!!!! A great suggestion!!!

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