Late cancel/No Show Button
P
Phorest Master Account
Late cancels and no shows have become a big issue recently and they are hard to track properly. If they don't have a deposit you can't assess a no sow or late cancel fee and if they have multiple services it tags each service so the no show numbers are skewed. We have added workarounds like a "fake "NO SHOW' employee" where we move the no shows into that "no show" column. That helps get them off the stylists books so they can maybe fill but it's kind of annoying to have them on the screen. It would be super ideal to have a NO SHOW/Late Cancel button that could be clicked when a client cancels within the cancel period. This way it'd be noted on the client card, trackable with reports, but not on the books still. Even better would be if we could click a button that says "deposit required" or something to that effect for chronic problem clients where a pop up would populate upon booking.
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.Biscayne Nail .And Beauty Bar
Would be great to have a pop up letting staff know they nee to take a deposit for the client. becasue sometimes they re bookclients becasue no show shows on everyclient who has ever had a no show. would be great if there was an option in the client card just like ban that says must pay. a deposit
S
Sara Shoemark
A button to click for deposit required would be GREAT!
A
Adrienne Hodge
We also struggle in this area. Not sure the solution but glad to see we aren’t alone.
H
Heather Stafford
I would agree that a button would be great and having the system count each service as a No Show doesn't make sense. If they get hair, nails, and massage in one day and cancel late or No Show it should be ONE and not THREE.
We keep the services on the books where they were. If someone late cancels or No Shows, we just double book and add a new service right next to the other one. Typically in this instance there isn't time to fill the spot unless it is a lengthy service and we can fill the later portion of their appointment(s).
We have the system set to email people who miss their appointments with a note saying we missed them and it includes our cancellation policy with a note that they may be required to pay a deposit for their next appointment and/or a few for the missed appointment. If we are going to charge a fee and don't have a deposit on hand, we check it out by going to the purchase screen, X-ing out the service, adding a service called Late Cancellation / No Show and what the fee is. We put it to our house account and don't pay any commission on it unless we get paid by the client. We make an appointment note so it shows on the client travel card next time.
C
Carsten Gehse
Könnte hilfreich sein ‚
S
Shadow Program
Can you put a video in here so we can see it also and learn from it also to work around it
S
Shadow Program
Yes this would be great
L
Lauren Oelfke
This would be incredibly helpful
M
Marcia Mehrali (Lead Esthetician)
Love this one
L
Lisa Wilson
Id like that
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