instant notification of appointment when booked
gathering feedback
G
Grace Ellen
please make confirmation emails and notifications instant when the appointment is booked. we are having to write the appointment on a card as the text / email can take a while to send.
Autopilot
Merged in a post:
Only Send Booking Notifications when booking is finalized
L
Lauren Oelfke
Right now, when someone adds a service "to their cart", it sends a notification to both the client and provider and then if they don't finish their booking within 5 minutes, it sends another notification to both. This is a huge miss. It should send the notification to customer and client AFTER the booking has been finalized. Right now, if someone looks at the time and changes it a couple times, we get multiple, multiple notifications which could steer clients away from booking at all.
K
Kellie Ridgway
Our system sends a text to client immediately when the appointment is booked! Perfect!
Is there anyway a “ADD TO CALENDAR” be added to reminder emails and text messages?
Phorest Product
updated the status to
gathering feedback
Phorest Product
updated the status to
awaiting response
Hi folks,
The reason there is a 10-minute delay for confirmation messages is to allow for quick appointment edits immediately after booking, such as service and duration changes that could result in multiple, or incorrect, messaging being sent to the client. Would sending the messaging immediately after clicking done create this issue in the salon?
Seán
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Grace Ellen
Phorest Product: we should be able to chose this ourselves in our settings this way each salon can control their own preferences
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Ken Freedman
Yes please
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Sara .
I totally agree!
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Lauren Oelfke
Sara .: it’s so frustrating!
S
Sara .
Lauren Oelfke: very!!
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Scot Robson
Interesting. I wondered this today. I booked someone in but a little later realised I’d done it 15 mins too late so I moved it up. I wasn’t sure if she would get two email appointments then or just the original booking one, if so she would turn up 15 mins late