If a client makes an appointment for today but has an appointment for Saturday there is noway of us knowing unless they tell us to cancel that future appointment. There should be a pop up or way to show when booking or message to stop no shows
in progress
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sheardecadencehair
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Simon Li
Please force the clients to commit to only one appointment if they try to book another appointment in close proximity.
Do NOT allow them to reserve multiple appointments close to eachother.
Cahir Hennessy
updated the status to
in progress
Tomás de Vasconcellos
Merged in a post:
Rebooking Restrictions / Duplicate Bookings
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Charlie Varkonyi
We are facing many times duplicate bookings cuz the client not using correctly the rescheduling feature, simply they are just rebooking the same appointment and the main appointment spot getting loose. It would be great if salons can set their own preferences how many days from the 1st active booking the client can’t rebook the same service. It could help to avoid duplicate bookings.
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Tomás de Vasconcellos
Merged in a post:
Add Client Already Booked Alert Feature
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Eva Walder
I've noticed that the new system doesn't flag up if a client is already booked in on the same day. It would be beneficial if the system could alert us when we're about to book a client who's already scheduled for the day, just like the old system did.
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Simon Li
This is a fundamental! those people keep wasting our time
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Simon Li
Absolutely, they shouldn't be even able to book like multiple times in a week or even two
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Michelle Bolger
Absolutely , if a client has an app for today but forgets they have one and calls again to make one the system will just make it without letting you know they already have one in for that day , so the customer could have two appointments in on the same day making you think you are busier than you really are and also refusing new customer, the old way always let you know
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Rowena Yeager
This is so so so important! BIG challenges with this.
Phorest Product
Merged in a post:
Show when a client has two appointments booked close together
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Sophie Butler
Sometimes clients forget or don't mention that they have an appointment booked and then will call to make another booking. On SalonGenius there was a function that if a client had two appointments within a week of each other, a warning would flash up to say in case it was a mistake. It would be handy to have this function on Phorest as well.
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Phoenix Bray Lang
yes!!
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