G
Glennys Shouldice
It would be incredibly helpful if appointments with deposits could still have the service edited without having to cancel and rebook the appointment.
For example, a client recently booked a women’s haircut online but actually wanted a men’s haircut. Because a deposit had already been taken, we couldn’t simply change the service. Instead, we had to cancel the appointment, deal with the deposit, and rebook the client.
This creates unnecessary work for the salon and a less seamless experience for the client.
It would be great if the deposit could simply remain attached to the appointment while allowing the service to be changed. If the new service requires a different deposit amount, the system could automatically adjust the balance or prompt staff to collect or refund the difference.