Dedicated New Online booking page - review booking- confirm
R
Rebecca Robson
I’d love to suggest an improvement to the online booking system that would make managing bookings much easier from the salon’s side.
At the moment, when clients book online, I mainly find out about the booking through individual emails. This means there can be a lot of going back and forth through emails to check who has booked, what they have booked, and whether the appointment has been booked correctly.
It would be fantastic to have a dedicated Online Bookings page or inbox within the system where all new online bookings appear in one place.
Ideally, I would love the option to personally review and confirm each online booking. Once I have checked that the services, timing and appointment are correct, I could click Confirm, and the client would then automatically receive their confirmation text and/or email.
This would allow me to come in each morning, open one page, see all the online bookings that have come through, check them and confirm them without having to search through multiple emails.
Something like:
New Online Bookings → Review Booking → Confirm → Client Automatically Receives Confirmation
It would make online booking management much clearer and more efficient, particularly for busy salons where clients may occasionally select the wrong service or an appointment needs to be checked before it is confirmed.
I think this would be a really valuable feature for salon owners and managers.
H
Heather Stafford
It would be great if there were a couple of things to help manage the online appointments.
(1) Up at the top of the schedule where you see the option to view staff, rooms, or machines - it would be great to toggle to see all appointments booked online that have NOT been accepted.
(2) Have a list like the Waitlist that you can click and see all the NEW online apointments that have come in so the front desk can review them and make sure they are correct or the the service providers can.
The email is fine as a record, but the emails usually don't end up at the front desk so that isn't helpful. There needs to be some kind of pop-up or flag on the schedule to say YOU HAVE NEW ONLINE BOOKINGS that the team can look at.
Salon Allure
Yes, you've said it perfectly! Thank you, we all need this :)
M
Mandy Mauerer
Das ist ein sehr guter Vorschlag!
👍🏻
K
Katie Cosgrove
Yes, this is a great idea. Seeing it on the system and not on emails makes much more sense.
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Susie D
This is an urgent feature
I’m taken back that Phorest doesn’t have this system in place. Our day to day admin has increased so much trying to figure out who has booked and when.
The current system gives way too much power to the client we’ve got clients booking in for all sorts of services and then arriving on the day. I need to realise that it’s not what they wanted. There’s no vetting system.
I really hope Phorest gets into gear with this one and gets it done ASAP