A "Did Not Show" counter or button.
under review
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Henry
Spoke to Rachel for training. Suggested a (Did Not Show) counter or (Did Not Show) button, similar to the break button. Reason being is that there are many naughty customers who doesn't show up where within that time we lose a time slot. So it would be lovely to have a counter or a did not show button. Would help us a lot for future bookings to take an individual seriously or not.
Fullstopaesthetics.
Phorest Product
under review
mimi9496
Yes, if the client is a no show, it means they did not show up for their appointed time, and as that point, too much time has passed and the appointment slot cannot be filled.
Mike Messenger
If the appointment is several hours it is blocking the diary. Would be nice to remove from diary grid
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Hales
Yes I think a no show button would be helpful that shows a counter of how many times they no show on there profile really easy to see. No show is when they don’t show because they didn’t tell us they cancelling. Almost like been stood up for a date ha ha
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Dawn DuDeVoire-Wood
Yes you are correct that a NO SHOW is when a guest does not arrive for their designated time.
I. A case of a longer appointment, let’s say. 2 hr block the guest no showed for…we manually minimize the booking so that we can reach it to the next guest in the Que to come earlier if available.
Yes it’s too late to typically fill the entry time but still may be possible to fill if it’s a long appointment or slow the stylist to have a later guest come earlier.
Thanks for inquiring
Phorest Product
Hey Folks,
I know progress has been slow here but I'd just like to get some clarity here.
I would assume a no show is when the client does not arrive for their appointment. You won't know this until the time of their appointment has passed. In that case would it not be too late for you to fill the slot?
If it's a cancellation within the window, then you can cancel the appointment (and keep the deposit if necessary), which will also free up the slot to be booked by someone else.
I'm just trying to get a better understanding of the problem we are trying to solve here. Any feedback would be very welcome!
Cahir
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Alex Heavens
Phorest Product I guess this refers to large appointments. If you decide the client is a no show after 15 minutes, but their appointment is 90 minutes long, we shorten is to hope someone books in that gap. But when paid through as a no show to keep the deposit, they should be a different colour than arrived & paid clients to stop confusion. Then a mark on the history to show it was a no show, similar to the cancelled grey mark. And maybe separate warnings for future like this client has 4 no shows & 2 cancellations
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Lynne Nutbeen
Phorest Product So after 10 minutes I call the client and quite often they do answer and we then realise they have forgotten to cancel or forgotten entirely. It would be nice to be able to mark it as a no-show, we can then minimise the appointment to allow others to book in if its a long appointment.
I do understand that we can cancel the appointment and keep the deposit but I prefer to keep the client in the diary for reference. It would also be nice to have it in a different colour to the clients that have paid (i.e grey) so we can see easily the no shows when we look back at the diary.
Hope this makes sense?
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Kim Maher
Phorest Product in our situation, this type of box tick or button on a client or appointment would be useful if it could be used with a setting on the system to choose whether it automatically bans a client fully, or it automatically sets up a future request of 100% deposit when booking, either in salon or over the phone. These would mean we genuinely can not take an appointment from a past no-show client if they don't agree to pay full amount on their next appointment. Any details used for a client card (name, number & email) should be automatically recognised by the system as banned and if they do try book online, they should get a pop up letting them know why their details are banned or why they need to pay 100% up front to make them accountable.
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Jo Moulton
Phorest Product this is for long appointments. If we have a no show to a 4/5 hour appointment and we know after 15 mins or so they're not going to arrive. But we don't want the appointment to show as a cancellation, we want it to show as a no show on their records. We also don't want to have to minimise it, to create space, in case we have to look back at the timings that were needed for that service.
Phorest Product
under review
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Brent Vrab
WOW! This was reported back in 2019 and still no progress 4 years later.
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Monica Barnett
Brent Vrab: And you would think with over 500 requests someone would put some thing in play by now. Are we just chatting for no reason?
Phorest Product
Monica Barnett: Brent Vrab We do frequently review posted feedback and each year action a large amount of feedback that is submitted. Unfortunately we can't build everything that is submitted and in this particular case the appointment screen needed to be rebuilt to allow improvements to the functionality.
Luckily this is something we have been working on for the past two years and the team and I are currently reviewing feedback such as this as we look at work for the year ahead. Over the coming months you can expect to see many updates to this area of the software.
Seán
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Simon (Düsseldorf) Li
Phorest Product hello there I’d like to add 2 things within this context.
- a auto ban function if a certain number of no shows/ repetitive reschedules is reached.
- no shows are counted in as workload in the reporting. I’d suggest changing the workload report into a pie diagram that to visualize how time was actually utilized. Or at least show an accurate percentage of no shows
Phorest Product
Merged in a post:
No Show
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Kayleigh O'Donovan
A no show button so that space can then become bookable again on the mobile app. moving the appointment up then changes the appointment time and opens up to issue with the client in the future.
Phorest Product
Merged in a post:
No Show/Cancellation editing
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JoAnn
It would be helpful to be able to amend a client's history. For example taking them from the 'naughty list' for no shows and cancellations, so that notice is not given when they book. Thank you
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SImon Li
Still nothing ?
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