A "Did Not Show" counter or button.
under review
H
Henry
Spoke to Rachel for training. Suggested a (Did Not Show) counter or (Did Not Show) button, similar to the break button. Reason being is that there are many naughty customers who doesn't show up where within that time we lose a time slot. So it would be lovely to have a counter or a did not show button. Would help us a lot for future bookings to take an individual seriously or not.
Fullstopaesthetics.
Phorest Product
under review
Phorest Product
under review
B
Brent Vrab
WOW! This was reported back in 2019 and still no progress 4 years later.
M
Monica Barnett
Brent Vrab: And you would think with over 500 requests someone would put some thing in play by now. Are we just chatting for no reason?
Phorest Product
Monica Barnett: Brent Vrab We do frequently review posted feedback and each year action a large amount of feedback that is submitted. Unfortunately we can't build everything that is submitted and in this particular case the appointment screen needed to be rebuilt to allow improvements to the functionality.
Luckily this is something we have been working on for the past two years and the team and I are currently reviewing feedback such as this as we look at work for the year ahead. Over the coming months you can expect to see many updates to this area of the software.
Seán
S
Simon (Düsseldorf) Li
Phorest Product hello there I’d like to add 2 things within this context.
- a auto ban function if a certain number of no shows/ repetitive reschedules is reached.
- no shows are counted in as workload in the reporting. I’d suggest changing the workload report into a pie diagram that to visualize how time was actually utilized. Or at least show an accurate percentage of no shows
Phorest Product
Merged in a post:
No Show
K
Kayleigh O'Donovan
A no show button so that space can then become bookable again on the mobile app. moving the appointment up then changes the appointment time and opens up to issue with the client in the future.
Phorest Product
Merged in a post:
No Show/Cancellation editing
J
JoAnn
It would be helpful to be able to amend a client's history. For example taking them from the 'naughty list' for no shows and cancellations, so that notice is not given when they book. Thank you
S
SImon Li
Still nothing ?
E
Erica Jenkins
Yes please! Need the ability to still pay commission on a no show if the client gets charged, but also have the record of the no show in their profile.
M
Martine Jarman
It would also be useful to have a code or symbol on the client card to set a red flag against these clients so at least we can guarantee that the reception team know that they need to take a (non-refundable booking fee) against these offenders. I'm would also like to see that when a client cancels an appointment that instead of the pop-up box being blank we could have it set as a category. i'e sick, childcare work etc. So we can monitor and report on.
rebeccajstover
We can’t track no show appointments because we charge the full amount of a ticket that didn’t show, so it then looks like they came once paid.
P
Professionahairstylists
This is what we wer looking for! or if you could press NO SHOW and it would at east minimize the app to the 15 min-30....so It wouldnt make a stylist appear booked/double booked on the screen
c
chel.123
I think this is brilliant
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