Tips - Change due to new Phorest Tips conversion
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Toby Hayek
Short Summary- please add a "Add Tip" Button back to checkout.
Long summary - The new Phorest Tips works well, but the problem now is the Add Tip button at check out is gone. We offer more ways to pay than just through Phorest Credit Card terminal. We offer Venmo and Cherry Financing too in where people want to include tips at checkout. We understand there is a work around to add manual tip, but it is after checkout and does not flow well with the check process. We also understand that these tips will go to the house, and the house will have to pay the staff those tips. That is absolutely fine because that is what we were doing before Phorest Tips and so that process is well established. If you want to separate Phorest Terminal Tips from other form of tips, then call the button, or check out action, to be "Non-Phorest Tips" or something like that. Thank you! This is a big deal to us and we're very disappointed when we turned on Phorest Tips to find this out. We were not informed of this change and it does affect us. I see we are not the only ones with this request on this forum!!
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JoAnne Peterman
Agree 100% we are having issues when clients pay with Gift Cards and want to leave a tip on a credit card, and even when using cash there is no tip button and we are having to hand calculate when it is a percentage they are asking to leave VERY time consuming