"NO SHOW" OVERHAUL NEEDED
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Sam Rawls
ALL SALONS NEED THIS HELP!! NO-SHOWS or LAST MIN CANCELLATIONS plague our industry and most salons have clear policies to support charges... however, Phorest doesn't seem to have our backs.
Currently have to wait the entire appt before an option to close-out and charge a no-show fee (BUT ONLY IF THEY HAD A DEPOSIT ONLINE). I tried a work-around by adding a deposit to a client account after they no-show'd, but then the option to close the account as a no-show did not appear!!! It seems that the Phorest's system only recognizes deposits from online bookings. 80% of my clients are returning guests rebooking in-salon.
The no-show features surrounding this booking system need to be overhauled!! Please! It should be an easy work-flow. Everyone is having to create work-arounds. Having uncertainty with front desk staff, surrounding this very important issue, is not acceptable. For the salon owners represented here, we are all asking for a crucial change.
Make it easy! If there is a card on file, we should have the option to close a no-show and add a fee. If not, allow us to add the deposit after and make the no show button appear... and for the love!.... Please dont make us wait the length of the appt to close an appt as a no-show.
PS, the current system shows each individual service item as a no-show event: ex. color, gloss, cond treatment, haircut = 4 no shows, but only 1 visit/ day. Like I said, it needs an overhaul! (hence this detailed account of my experience) Please and thank you!
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Emilie N
As an idea for this problem, we have created a "No Show service", which allow us to change the service to this NO SHOW one, and charge a fee. Beforehand we always takes bookings with a deposit, either a full card deposit, or by saving the card on file taking £1 to save the card, so we always have a way to charged a no show fee if it happens. Hope that helps
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Sam Rawls
Emilie N I love this work-around! I'm glad us, salon owners, think outside the box to troubleshoot and problem solve daily! We also created a similar service. We have a card saved on file for every guest, and make them aware of cancellation policy so we can charge a deposit if they cancel last min, or no show. I just wish the Phorest system would recognize the deposit so we could operate inside the guidelines of the software system. *Better notes, client history, analytics, etc..
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Emilie N
Sam Rawls yes definitely if would be nice to be able to have it within Phorest changing the service status as NO show without having to wait for the full service booked duration to be over to turn into an auto no show, the system keeps improving though so hopefully that will happen in the future :)
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Lori Didonato
I would also like to be able to mark it no-show on my own to clear it from the stylists schedule so a last minute booking could go into its place!
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Sam Rawls
Lori Didonato Yes, we currently minimize the service times, but it still appears on the appt screen rather than just in their history. (It also counts each service as an idividual no-show. 1 visit = 3,4,5,6 no-shows)