Allow Clients to Save Their Credit Membership Balance
J
Jahmia Collins
I really like the Credit Membership feature, but there's one limitation that creates frustration for both clients and salons.
Currently, if a client has a Credit Membership balance available, it must be used at checkout. There isn't an option to leave the balance untouched if the client wants to save it for a future service.
For example, a client may come in every month for a haircut but intentionally wants to save their accumulated Credit Membership funds toward a larger service like permanent makeup (PMU), hair extensions, or a color transformation. Right now, the system automatically applies the available balance, making it impossible for the client to save their credits for a future appointment.
Suggested Enhancement:
Allow salons or clients to choose whether to:
Apply the Credit Membership balance to the current transaction, or
Save the balance for a future appointment.
This could be implemented as:
A simple "Apply Credit Membership Balance" toggle at checkout.
A client preference that allows them to opt out of automatic credit application.
A prompt during checkout asking whether the available balance should be used or saved.
Benefits:
Gives clients more control over how they use their membership funds.
Allows clients to intentionally save for premium services or larger purchases.
Creates a better membership experience without changing how Credit Memberships work.
Reduces frustration for front desk staff who currently can't honor a client's request to save their balance.
Encourages long-term retention by making memberships more flexible and valuable.
This would be a small but meaningful improvement that would benefit both salons and clients while making the Credit Membership feature much more versatile.