Multi-Location Pop-Up Notes
We would love to see the ability to assign client pop-up notes to multiple trigger points throughout the guest journey, rather than limiting notes to a single action.
For larger salons with high guest volume and multiple team members interacting with the same client, different types of notes need to be visible at different stages of the appointment.
Examples:
Booking Notes: Important scheduling instructions, service restrictions, or preferred providers.
Check-In Notes: Arrival preferences, accommodations, consultation reminders, or guest service alerts.
Checkout Notes: Retail recommendations, rebooking reminders, payment instructions, loyalty information, or account-related notices.
Currently, critical information can be missed because a note may only appear during one specific action. Allowing notes to be assigned to multiple locations (Booking, Check-In, Checkout, Client Card, etc.) would improve communication, consistency, guest experience, and operational efficiency.
This feature is especially important for larger salon and spa businesses where multiple team members may interact with the same guest during a single visit. Having the right information appear at the right stage of the appointment helps ensure nothing is overlooked and creates a more seamless experience for both guests and staff.