Improve client "requests" process
A
Ally Doherty
It would be helpful to find a solution to the clients appt/client card who should be marked as "requests" for their existing stylist, without having to ensure it is selected on their ticket. For instance, I have clients who have only every seen and no other service provider in the salon, and I still have to go in and mark them as a "request." Often this step is overlooked, and as a result impacts the monthly reports we run. Another example is if a client who has only seen me historically for the last 1-2 years (for example) I am still having to mark myself as a request. The majority of my clientele sees exclusively unless and emergency comes up and they have to pivot to another stylist. The only other time this would be a conflict with another service provider, is when I am the exclusive stylist who works with said client but they also receive facials exclusively with the one esthetician in the salon. For better report accuracy, it would be helpful to find a solution for this! Thanks
A
Alex Heavens
a simple pop up during booking process if they have previously requested this therapist or this is their preffered therapist, the pop up asks is this a request and selecting yes marks for the whole booking