A button to block online booking for a client that is not as severe as ‘banned’
C
Caroline Carrick
Some clients consistently book the wrong appointments or they book multiple spots and cancel or no show at the last minute. The time in managing them would be easier if the were simply redirected to get in touch. A banned button should only be used in extreme circumstances, there should be levels of restriction
Autopilot
Merged in a post:
Have a button on client profile to turn off online booking specifically for them, but they are still welcome at the salon. The "Ban" is too extreme and in our salon means client is no longer welcome back.
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Maggie Felker
Would love to be able to turn off online booking for specific clients for any reason with us letting them know they can only book through contacting the salon. For us, this is because specific clients are misusing the system and book wrong services/cancel all the time constantly, we need to be able to control it a bit more. We only use the "Ban" option when client is not allowed back at all.
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Darla Goodband
I like the idea. We have issues with certain customers who cancel. The stylist is left with an open book.
Phorest Product
Merged in a post:
Have a check box to take people off of online booking
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Tracy Kucia Podesta
Instead of banning a client we can just remove them from being able to book online. This is good for clients who have special timing for their services
Phorest Product
Merged in a post:
Block from online booking
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alex
It would be nice to be able to block certain clients from online booking so they are forced to call.
Phorest Product
Merged in a post:
Online Booking
Cierra Murphy
It would greatly benefit most salons to be able to block a client from booking online without completely "banning" them in Phorest, just to make them call in or come in to book rather than continuing to incorrectly book when it becomes a problem.
Phorest Product
Merged in a post:
Being able to block individual clients from online booking- but they can still be bookable from a staff member only (ie. phone call or text)
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Maggie Felker
block certain clients from booking online- lost the privilege due to past appts or behavior, can only see certain staff member, etc. but not banned from salon entirely.
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Lesley Mitchell
Or for those who consistently cancel last minute or are no shows.
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sean os
This is possible to do in the client card.
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Sam
There should be a way to block certain clients from booking online. We have clients that are a higher price or need special bookings and we don't want certain people to have access to book online.
There should be an option on their client card to not allow them to book online.
F
Fiona Mc Call
An Alert option to tick rather than "Banned" This is an easy way to bring attention to problem clients, regular no show clients. it can alert staff booking to either take a deposit or to be aware they made a complaint last time etc
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