Automatically resend a confirmation email when a client moves their appointment | Back of House / Manager

Automatically resend a confirmation email when a client moves their appointment

Suzi Satchell

When a client needs to change the date/time of their appointment we use the copy and move function to do do but the client doesn't get a confirmation email to say this has been done. Clients very often call or email back to ask if the appointment has indeed been rescheduled, as they currently do not received confirmation of this.

Antonella Biefeni Olevano

We actually have to create a new appointment and then cancel the old one to make sure the client gets a confirmation. This can create issues, if they forget to cancel the original appointment, for example. It is also an extra unnecessary step. We'd rather be able to reschedule the appointment. Why not send a confirmation of an appointment change?? Or at least have the option.

Jane McKay

ooh i thought that they still did get a reminder the day before with the new changes - or do you mean on the same day?

Laura Lee

yes please!m

Firefly Salon

It would be nice if it would do this after several minutes once the client agrees to a date and time. Sometimes we have to copy and move an appointment several times over the phone before they settle on a final decision, if the software could somehow recognize and send a new reminder after the appointment has been moved and stayed in one spot for like five minutes and then send a new confirmation and reminder that would be awesome.

Initial Access

AGREE. This is something that we had with mangomint.

Nancy Huynh Grewal

YES, this was brought to our attention recently, there are many annoyances with phorest that I am NOT loving as we are discovering its uses/lack of in the last 6 months.

Laura Davies

yes this would be so helpful, i find i am deleting and rebooking which is a nightmare when a deposit has been taken

Antonella Biefeni Olevano

Laura Davies Yes...the deposit has to be redone when we do it this way :/

Jamie Stewart

Also send an email/text when an appt is cancelled. I get a lot of voicemails to cancel that will ask for me to confirm that we received the message....a text would save making the phone call

PAUL GUSTAFSON 3RD.

Yes. When a client wants to move an appointment I do not use the move feature , I rebook because more times than not they ask for a conformation and of course it doesn't send one out.

Carley Jones

Yes it’s about time the system did this! Handy if you don’t want to call someone to move an appointment 15 mins. Treatwell did this and it’s a feature I’ve always wanted in phorest

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