Phorest Finland

Would it be possible to develop a function in the system where the customer could also purchase products when booking? The customer would see their own products already in use, as well as those recommended by the beautician. If necessary, the customer could also make a product purchase without a care reservation and come to pick up the products on the spot. Thus, the client would have all the products that suit him easily available, and at the same time the salon would also receive more activity and sales through this.

It would be great to have additional services open directly to the customer in the online booking process. Now, after selecting a service, only a new category view opens for the customer, where you have to press the category name to see the additional services included in it, and not all customers understand how to do this. If all additional services were displayed automatically, this would make it easier to select them.

The descriptions of the services should be displayed immediately under the service name in the online appointment booking to make them more accessible to customers

It would be nice to add the option to modify the name of the “Special Offers” category so that stores can name it according to their own campaigns or brands.

Possibility to assign different prices for services depending on the time. For example, a separate price could be set for the service for evening runs as well as weekends. This would allow for more flexible pricing and make it easier, for example, to manage surcharges for evening and weekend work directly within the system.

The current Lead Management functionality allows automatic response and follow-up messages to be sent, but individual communication with customers cannot be conducted directly in the system. Currently, personal responses must be sent outside the system (e.g. via email) and therefore there is no visibility in the system as to whether the customer has been responded to or not. It would be very useful if, through the lead function, you could reply to the customer directly from the system with a personalized message and this would allow you to clearly see if the lead has already been answered or if it is still open This would improve the quality of customer service and ensure that no contact request goes unnoticed or unanswered.

At present, Phorest does not have a separate feature by which products in stock could be marked for loss. Now we can do this by marking the product as a standard of use. However, it would be good if a dedicated button/report was added to the system precisely to record the loss of products.

It would be useful to have a report in the system that could be used to track further bookings made from consultations. The report should show customers who have visited the consultation, and have subsequently made a reservation for another service. This allows us to track how many of the clients who have visited the consultation end up in treatment.

Currently, discounts on services and products can be tracked with the Discounts and Special Offers report, which contains a summary of all discounts. It would be good if the discounts given were broken down by factor, for example, so that product discounts and service discounts have their own sections and aggregated amounts. In this way, discounts could be tracked through a single report for all factors. A change to the report would make it easier to track the amount of rebates given, as well as the calculation of authors' commissions.

Product awards should appear in the branded app in the same way as service awards. In this way, customers can view all the rewards and decide where they would like to spend their points.